Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and InboxStream (“we,” “us,” or “our”) and you, the individual or entity accessing or using our Services (“you,” “Client,” or “your”). By purchasing, accessing, or using any of our Services — or by approving your setup demo or checking the agreement box at checkout — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1. Definitions

Account — your registered InboxStream user account.

Client Content — text, images, logos, business information, customer lists, leads, call scripts, and any other materials you upload to or create within the Services.

Platform — the InboxStream software-as-a-service environment, including the CRM, multichannel inbox, dialer, calendar, automations, and website builder made available to you under your Subscription.

Services — the Platform, websites we build for you, business phone numbers, SMS/MMS messaging, automations, marketing tools, CRM, review collection tools, referral tools, and any other product or service we make available to you.

Subscription — your recurring monthly payment arrangement for access to the Services.

Subscription Fee — the monthly fee due for your chosen plan, as displayed on our pricing page at the time you subscribe.

Usage Charges — fees incurred beyond your base Subscription for phone numbers, messaging, voice calls, and related communications usage.

Wallet — a prepaid balance you maintain within the Platform to cover Usage Charges as they are incurred.

Agreement — these Terms of Service, together with our Privacy Policy and any Data Processing Addendum, order form, or invoice issued to you.

2. Eligibility and Account

To use the Services, you must be at least 18 years old, be legally capable of entering into a binding contract, and be acting on behalf of a lawful, legitimate business. You agree to provide accurate, complete, and current information when registering and to keep your Account details up to date. You are solely responsible for all activity under your Account, including activity by employees, contractors, and authorized users. InboxStream reserves the right to immediately suspend or terminate any Account that provides false information or is found ineligible, without refund.

3. Description of Services

InboxStream provides marketing technology, business communication, and automation services, including: CRM with multichannel inbox (SMS, WhatsApp, email); business calendar and scheduling; dialer; website builder and optional website creation; automation setup for review and referral collection; and reputation management tools. A detailed feature list is available at https://inboxstream.co. We may add, modify, or discontinue features with advance notice.

4. Free Setup and Demo

We offer a free, no-obligation setup and demo. You are under no payment obligation until you have reviewed the completed setup and received an invoice. If you are not satisfied after the demo, you may walk away without any charge. Once you approve the demo and accept the invoice, the full terms of this Agreement apply and all payments become non-refundable as described in Section 9.

5. Subscription Plans and Pricing

5.1 Subscription Fee

Your monthly Subscription fee is the amount displayed on our pricing or offer page at the time you subscribe. That amount is the legally binding price for your current Subscription period.

5.2 Price Changes

We may change pricing for new subscribers at any time. Existing subscribers will receive at least 30 days’ written notice of any price increase. The new price applies from the start of the next billing cycle following that notice.

6. Billing, Auto-Renewal, and Payment

6.1 Advance Billing

All Subscription fees are billed in advance of each service period.

6.2 Auto-Renewal

Your Subscription automatically renews at the end of each billing cycle at the then-current rate, unless you cancel before the renewal date as described in Section 13.

6.3 Payment Processors

Payments are processed through our designated payment processors, which may include Stripe, Wise, or other processors identified on your invoice. By providing a payment method, you authorize InboxStream to charge it for all amounts due, confirm you are the authorized holder of that payment method, and acknowledge that all charges are for legitimate business services rendered under this Agreement. The applicable processor will be identified on your invoice.

6.4 Invoicing

An invoice will be issued upon your approval of the setup demo and at the start of each subsequent billing cycle. Payment is due within 3 business days of the invoice date.

6.5 Taxes

All fees are exclusive of taxes. You are responsible for any sales, use, value-added, withholding, or similar taxes applicable to your purchase, other than taxes on InboxStream’s own net income.

7. Usage-Based Charges and Wallet

7.1 Usage Charges

In addition to your Subscription fee, you will incur usage-based charges for communications services. Current rates:

Rates are subject to change with 30 days’ written notice.

7.2 Wallet

You maintain a prepaid digital Wallet to cover Usage Charges. When your balance falls below the auto-top-up threshold, InboxStream will automatically charge your payment method to refill it. You are responsible for monitoring your Wallet balance. InboxStream is not liable for service interruption caused by an insufficient Wallet balance.

7.3 Wallet Refunds

Unused Wallet balances are non-refundable upon cancellation or termination.

8. Payment Failures and Suspension

If a payment fails: we will retry up to 3 times over 2 weeks; if unpaid 48 hours after the first failed attempt, your Account may be suspended; if unpaid for 30 days, we may terminate your Account. Suspension does not relieve you of the obligation to pay outstanding amounts.

9. No Refund Policy

All payments to InboxStream are final and non-refundable, including Subscription fees, Usage Charges, Wallet top-ups, and prepaid amounts. By subscribing, you acknowledge that our Services are custom-configured and immediately initiated upon payment, setup and platform access begin upon invoice acceptance, and Services are considered rendered once your Platform is configured and access is issued. No refund will be issued for unused time, dissatisfaction with results, or early cancellation, regardless of whether you actively use the Services after payment.

10. No Chargebacks

You agree not to initiate a chargeback, payment reversal, or payment dispute with your bank, card issuer, or payment processor for any Services rendered by InboxStream. Filing a chargeback is a material breach of this Agreement. If a chargeback is initiated, InboxStream reserves the right to: submit full evidence of contract acceptance, Platform access logs, and setup records to your payment processor; immediately suspend or permanently terminate your Account; pursue recovery of the disputed amount plus all legal, collection, and administrative costs; and report the incident to fraud prevention networks. If you have a genuine billing concern, you must first contact us at [email protected] and allow us 10 business days to resolve it before taking any other action.

11. Service Delivery

Services are considered delivered and rendered once: your Platform is configured and access credentials are issued; automations for review/referral collection are finalized; and any agreed website is completed and available. Standard setup time is 7–10 business days following receipt of your completed onboarding information.

12. Cancellation

You may cancel your Subscription at any time by contacting us at [email protected]. Cancellation takes effect at the end of the current billing cycle. You retain access until the paid period expires. Early cancellation does not entitle you to a refund of any prepaid or unused amounts.

13. Intellectual Property

13.1 Our IP

The Platform, our automations, website templates, marketing materials, implementation blueprints, brand, and all underlying technology are owned by InboxStream or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for your internal business purposes during your Subscription. All rights not expressly granted are reserved.

13.2 Underlying Platform

The CRM, and automation infrastructure is powered by third-party software used under license. You receive a sub-license to access it as part of your Subscription, subject to that platform’s acceptable use policies.

13.3 Your Content

You retain ownership of all Client Content. You grant InboxStream a non-exclusive, worldwide, royalty-free license to host, store, transmit, and process Client Content solely as necessary to provide the Services.

13.4 Websites and Domains

You retain ownership of custom Client Content (text, images, logos) you provided. You are responsible for owning and renewing your own domain. Upon termination, your right to use the website infrastructure ends; InboxStream is not obligated to transfer website source code, themes, or templates.

13.5 Feedback

If you provide suggestions or feedback, you grant InboxStream an unrestricted, perpetual, royalty-free license to use it without any obligation to you.

14. Acceptable Use

You agree NOT to use the Services to: send unsolicited messages or spam; send messages without required consent under TCPA, CAN-SPAM, A2P 10DLC, or applicable laws; violate any individual’s privacy or applicable privacy law; send harassing, threatening, defamatory, fraudulent, or otherwise unlawful messages; promote illegal activities or regulated industries violating carrier policies; reverse-engineer or decompile the Platform; resell or sublicense the Services to third parties without written consent; compete with InboxStream or build a competing product; circumvent security measures or technical restrictions; or upload viruses or malware. We may suspend or terminate Accounts engaged in prohibited activity without notice or refund.

15. Client Compliance Obligations

15.1 You Are the Sender

When you use the Platform to send SMS, MMS, voice messages, or emails, you — not InboxStream — are the sender. You are solely responsible for: obtaining valid consent from every recipient; maintaining proof of consent; honoring opt-out requests immediately and list-wide; including required disclosures; and complying with all applicable carrier rules, telemarketing regulations, and privacy laws.

15.3 Indemnification for Communications

You agree to indemnify and hold InboxStream harmless from any claims, fines, penalties, or damages arising from your communications or processing of consumer data, as further described in Section 22.

16. SMS Compliance and A2P 10DLC

16.1 Your Responsibility as Sender

When using the Platform to send SMS or MMS, you are solely responsible for: obtaining explicit written consent from every recipient; maintaining proof of consent; honoring STOP/opt-out requests immediately; including HELP and STOP instructions; completing A2P 10DLC brand and campaign registration for US numbers; and scrubbing against the National Do Not Call Registry.

16.2 A2P 10DLC Registration

If you send SMS to US recipients, you must register your brand and campaigns with US carriers through the A2P 10DLC system. InboxStream may assist with registration but is not responsible for carrier filtering caused by your failure to register.

16.3 Prohibited SMS Content

You may not use the Platform to send messages related to SHAFT categories without proper age-gating, illegal substances, phishing, deceptive content, or content violating carrier policies.

16.4 SMS Opt-In Disclosure

You agree to disclose message frequency, data rates, and opt-out instructions (“Msg & data rates may apply. Reply STOP to opt out.”) in your initial opt-in confirmation message.

16.5 Message Delivery

InboxStream does not guarantee message delivery without delays or failures due to factors outside our control, including network problems or carrier filtering.

17. Email Compliance (CAN-SPAM)

When you use the Platform to send commercial emails, you are solely responsible for compliance with the CAN-SPAM Act and all applicable email laws, including: including your valid physical mailing address in every commercial email; providing a clear unsubscribe mechanism; honoring opt-out requests within 10 business days; not using deceptive subject lines or sender information; and clearly identifying messages as advertisements where required. InboxStream provides the delivery infrastructure only and is not responsible for your compliance with email marketing laws.

18. Data Processing

18.1 Controller and Processor

Where you upload personal information about your customers to the Platform, you act as the data controller and InboxStream acts as the data processor, processing it only as necessary to provide the Services.

18.2 Our Obligations as Processor

InboxStream will: process personal data only on your documented instructions; not sell, share, or use client data beyond delivering the Services; implement reasonable security measures; notify you of any confirmed data breach; and delete or return your data upon Subscription termination, subject to Section 19.4.

18.3 Your Obligations as Controller

You represent that you have the legal right to upload and process any personal data you submit to the Platform and have obtained all required consents from affected individuals.

18.4 Data Processing Addendum

A full Data Processing Addendum (DPA) is available upon request. Email [email protected] with subject line “DPA Request.”

19. Term and Termination

19.1 Term

These Terms begin when you accept them and continue until your Subscription is terminated by either party.

19.2 Termination by You

You may cancel at any time as described in Section 12.

19.3 Termination by Us

InboxStream may suspend or terminate your Account if you breach these Terms, fail to pay, are required to by law, or engage in conduct creating legal, regulatory, or reputational risk for us.

19.4 Effect of Termination

Upon termination: your right to access the Services ends immediately; we will retain Client Content for 30 days for export; after 30 days we may permanently delete or archive Client Content; provisions that by their nature survive will remain in effect as described in Section 29.

20. Call Recording

InboxStream records sales, onboarding, and support calls for quality assurance, training, and dispute resolution. We provide verbal notice at the start of each recorded call. By continuing after notice, you consent to being recorded. When you use the Platform’s dialer to call your own customers, you are solely responsible for complying with all applicable call recording and disclosure laws in your jurisdiction and the recipient’s jurisdiction.

21. Disclaimers

22. Limitation of Liability

22. Indemnification

You agree to defend, indemnify, and hold harmless InboxStream and its officers, directors, employees, contractors, and agents from and against any third-party claims, damages, liabilities, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to: your use of the Services; your Client Content; your communications sent through the Services; your processing of personal information; your violation of these Terms or any applicable law; or your violation of any third party’s rights.

23. Dispute Resolution — Binding Arbitration — Class Action Waiver

23.1 Informal Resolution

Before initiating any formal dispute, both parties agree to first attempt informal resolution by emailing [email protected] with a written description of the dispute. If unresolved within 30 days, either party may proceed under this Section.

23.2 Binding Arbitration

You and InboxStream agree that any dispute arising out of or relating to these Terms or the Services will be resolved exclusively by binding individual arbitration under the laws of Pakistan. The arbitration will be conducted in Lahore, Pakistan (or remotely by agreement). The arbitrator’s decision is final and binding.

23.3 Class Action Waiver

23.4 Exceptions

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for actual or threatened infringement of intellectual property rights or other urgent matters where irreparable harm is at risk.

23.5 30-Day Right to Opt Out

You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms with the subject line “Arbitration Opt-Out,” including your name, business name, and a clear opt-out statement.

24. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Subject to Section 23, any action not subject to arbitration must be brought in the courts of Lahore, Punjab, Pakistan.

25. Force Majeure

Neither party will be liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, internet or telecommunications failures, or third-party platform outages.

26. Assignment

You may not assign or transfer these Terms without InboxStream’s prior written consent. InboxStream may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent. Any attempted assignment in violation of this Section is void.

27. Notices

We may provide notices to you by email to the address on your Account or by posting in the Platform or on our website. You may provide notices to us at [email protected].

28. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice in the Platform at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

29. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and any DPA or order form, are the entire agreement between you and InboxStream.

Severability. If any provision is found unenforceable, the remaining provisions remain in full force.

Waiver. Failure to enforce any right or provision is not a waiver of that right.

No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

Independent Contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.

Survival. The following Sections survive termination: Intellectual Property (13), No Refund Policy (9), No Chargebacks (10), Data Processing (18), Disclaimers (21), Limitation of Liability (22), Indemnification (22), Dispute Resolution (23), and Governing Law (24).

Headings. Section headings are for convenience only and do not affect interpretation.